THE WORST CASE ON NON EXISTANT SERVICE AND INCOMPETANCE

Paid Account on the 11th of July at the Branch in Cape Gate and at the same time asked for a Sim Swap. They told me the payment must first reflect on the account - about 48 hours and then they can activate the SIM swap. Today is the 28th of July and our Business is still down a very crucial line with everyone at Vodacom sending me left and right and no one resolving the issue. I have been to the branch Twice. I WhatsApp'd the Consultant Trevor to follow up On 12 & 13 July as he said I should to follow up. No reply. On 14 July I resorted to sending the same consultant a email and was informed that his phone was ******, The sim Swap was requested as promised and they are awaiting their payment department to approve the payment. Both him and his manager sent out emails (Not sure to whom) with my proof of payment and also asked their business consultant to also try and speed things up. On 15 July I was informed by Trevor that their accounts department was unable to give approval, they wont give him a proper reason and also that they cant complete the sim Swap and that the accounts department will not give them any info but only speak to me the Customer. So I was given 2 options, I could phone the accounts department and tell them I paid the account (Which everybody and their aunt has the proof of) or go back to the branch for a refund of the sim. So I phoned the accounts department and spoke to Annele who then told me to send the POP to ***. I sent the email and again copied in Trevor and attached the POP again on the 18th of July, I phoned the accounts department again at 16:00 on the 18th and spoke to a ThebelIo who said the account still shows as unpaid and I should go back to the Branch. I then also emailed Morena Thabang from the Branch the same email chain with all discussions and proofs. All this time the accounts department is copied in as well as the original consultant. I then went back into the branch on the 19thst and was helped by Charlene who phoned whom ever at Vodacom to try and help and I spoke to a online consultant named Prince. Prince informed me that he has given instruction for the account to be opened in order for the sim swap to be done and it should take about 4 hours. I thanked Charlene for her assistance and left. I emailed Charlene the next day for a update and she informed me that she followed up and the account is still reflecting as in arrears, and she also asked for the POP again. The Smae Morning Morena emailed to say the account is still in arrears. THE POP was then Mailed AGAIN to Charlene, copied in the original consultant Barend, Morena as well as POP@voda.... This was at 10:00 am and by 16:30 no one had rep****, I then proceeded to email again and this time copied in everyone and *** hoping to get some customer care. As I started this process on the 11th and it was still unresolved on the 20th, I thought this should be elevated. Now on the 22nd and Charlene emailed to say she would reverse the payment and push it through again. It seemed like a allocation issues between the branch and Head office. I emailed again on the 26th. The 27th I got a reply to say the account is not showing in arrears and I should be sorted. Remember what I needed was a SIM SWAP!!! I rep**** that the sim is not yet activated. Today I sent a email again asking if there has been any luck - No reply. I then phoned customer care today the 28th at 12:57 and was cut off. Tried again at 12:55 and got through only for the consultant to tell me to go to the branch. I told her I am tired of being told to go here and there and email this and that, I asked that she gives some customer care and speak to the branch while I was on the line. She got a hold of the original consultant Trevor who told me the account is still in arrears. I told him to stop messing me around as Charlene from the same branch mailed to say the account is not in arrears. I asked that he get Charlene who was busy with a customer to come and explain as I have been waiting since the 11th I really did not think asking her to excuse herself from the current customer to confirm would be such a issue. I even said I will wait. I was on the line for 46minutes just holding on when the phone was put down. Trevor has not phoned me back, the customer care consultant has not phoned me back. No one and this is not getting resolved. This is ABSULUTELY THE WORST CAST OF NON EXISTENT SERVICE AND INCOMPETANCY. STAY AWAY AT ALL COSTS