mM
marlene M
1 reviews | Active since Jul 2012
09 Jan 2019, 20:58
The worst and largest company
Never in my entire life have I heard of a company that for 2 years will not give me a monthly statement via email. I called again today and because I could not tell supervisor how much airtime I had left she refused to send me a statement.
Also I canceled 3 of my contracts which was never loaded and was still being debited monthly due to cancellation never being loaded. I have made four trips to vodaworld and still cant get refund of over 3000.00.
I asked today for a statement telling lady I no longer had a dr order and she carried on asking for dr order details.
What can I do am at wits end. Marlene masella
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jan 2019, 11:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2019, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Jan 2019, 15:29Dear Marlene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply15 Jan 2019, 15:29
Official
Dear Marlene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)