The worst and Best service experienced at the same time !

I have been a customer of vodacom for about 15 years and never really had an issue until last month were my contract was upgraded on the incorrect package. i had to call vodacom several times in order to get this corrected yet none of the consultants where able to help me. every single consultant i spoke to made promises to call me back and fix the contract yet none called me back , i was eventually told by the fifth consultant that there is nothing she could do as only the consultant that did the contract could fix it. after asking her now what should i do as i will now pay for something i didnt ask for, she was unable to answer or assist.

Trying also to get in contact with a vodacom supervisor or manager is next to impossible, i may be able to get a hold of santa clause before i can get through to a vodacom supervisor! as a result i cancelled one of my data bundles that was due for upgrade as this was the worst service ever received from the most expensive network out there! what a waste of money !!!

Fortunately for vodacom , and by luck i eventually spoke to the consultant that initially did my contract, and the issue was fixed in a minute with no hassles, yet 5 other consultants could not help me! i think its only fair that i give credit where credit is due and thus think that Vodacom should praise the efforts of consultant Annete because apart from being really polite and friendly , she just saved vodacom a customer! She also called me back several times to find out if everything was fixed and if there was anything else she could assist with!! I am still extremely frustrated at the level of service i was given from the other consultants , however dealing with Anette restored part of my faith in vodacom . she is a wonderful person to deal with and Vodacom should really be grateful to have an employee like her. Thank you Anette , you should be a manager as it is quite obvious you understand how important customer service is to the business.