AM
Anthony M
1 reviews | Active since Feb 2018
25 Apr 2024, 14:04
The Worst
I was contacted by Vodacom regarding upgrading my cellphone contract. I was made an offer and accepted. This is two months ago. To date I have received no phone on my upgrade and looking at my profile this morning it seems that my upgrade was canceled. I was not informed about any of this. This is pathetic ************ness behavior from Vodacom. But no surprise as I received the same treatment regarding the upgrade of my data contract. An issue that still hasn't been resolved. Dear customer Vodacom doesn't care about you!
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Replies (1)Vodacom's replyOfficial
25 Apr 2024, 14:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Apr 2024, 14:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
