1 reviews | Active since Feb 2017

12 Feb 2017, 11:14

The worst

<p>Vodacom must be the worst network in South Africa right now. R29 worth of data which is 100mb does not last one a day while 30mb is enough for an hour..A few weeks ago I bought 250mb of wifi bundles, I could not access them I then called customer care to ask for help, three consultants failed to assist me. I then went to a vodacom store to seek assistance there but they still failed to explain as to why I cant access my wifi bundles.I also have a wifi router where I get about 2G a month but it does not last even a week.They do not even notify me when my data has ran out sometimes they take my airtime before they can attend to my data.</p>

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Replies (3)
Vodacom
Vodacom's reply12 Feb 2017, 11:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Feb 2017, 11:45
Official

Thank you for bringing this incident to our attention.

The reported flag has been addressed, please refer to our correspondence.

Kindest regards

Elroy

Best regards,

Vodacom
Vodacom's reply20 Feb 2017, 11:46
Official

Thank you for bringing this incident to our attention.

The reported flag has been addressed, please refer to our correspondence.

Kindest regards

Elroy

Best regards,