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vocab V

1 reviews | Active since Sept 2016

01 Mar 2019, 09:03

The worse service you gotta love

AWWW Vodacom They debit me as usual with extra cost not defined to me and they suspend my sims due not paying for feb that's fine and all. Debit went through from FEB and MARCH and it was over a grand i reversed it I wanted them to call me and explain the extra charge on my contract lin, they didnt do that Now i was on a line with a xhosa lady didnt catch her name, after asking me the security Q's they hang up on me while checking my account info

No call back And HOW THE F#$K DO THEY EXPECT ME TO CALL AND RESOLVE THIS WHILE MY LINE IS SUSPENDED?

AM really not happy with the way we are being treated as contracts payers

Can i get a call from someone who knows their stuff as this is frustrating taking to someone who sounds new at the job. I need my lines to work and debit the right amount (justified) that we agree apon

Am Sifiso Mathebula Call me on ********** 304

Thanks

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2019, 15:27
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team
Vodacom
Vodacom's reply01 Mar 2019, 16:07
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team