MF
Marian F
1 reviews | Active since Oct 2020
19 Oct 2020, 17:53
The worse service from one of the leading networks
After I've lodged a complaint on hello Peter the internet activation worked on and off for a couple of hours. It's been two works since the installation and no luck. I've been phoning vodacomfibre and no one seems to care. Vodacomfibre sent an email saying my that the sales order has now been completed. What must I make of this. Hello Peter please help.
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Replies (2)
Vodacom's replyOfficial
20 Oct 2020, 07:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Oct 2020, 07:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MF
Marian F's updateReviewer Update
23 Oct 2020, 19:31Vodacomfibre you have not tried to call me for the last 14 days. I do not buy your excuse.
Efforts from our side were met with consultants telling us our problem has been referred to their technical department. So far we have we spoken to 15 consultants (frontline ) as they call themselves. Problem has been referred all the time.
Management please out your departments.
Efforts from our side were met with consultants telling us our problem has been referred to their technical department. So far we have we spoken to 15 consultants (frontline ) as they call themselves. Problem has been referred all the time.
Management please out your departments.
MF
Marian F's update23 Oct 2020, 19:31
Reviewer Update
Vodacomfibre you have not tried to call me for the last 14 days. I do not buy your excuse.
Efforts from our side were met with consultants telling us our problem has been referred to their technical department. So far we have we spoken to 15 consultants (frontline ) as they call themselves. Problem has been referred all the time.
Management please out your departments.
Efforts from our side were met with consultants telling us our problem has been referred to their technical department. So far we have we spoken to 15 consultants (frontline ) as they call themselves. Problem has been referred all the time.
Management please out your departments.