1 reviews | Active since Mar 2013
The worse service ever!!!!!!
This is my last attempt and my next step will be the consumer protector!!!! <br> I wrote a complaint regarding a delayed activation of my cell phone contact and got an automated response that I will be contacted. It is almost 2 weeks later and no contact from Vodacom.<br> I signed up for a contract 24/1/2015 after lots of complaining my phone was activated on 29/1/2015, but still not received the tablet that was part of package and no internet access. After various failed attempts,my internet was activated on 12/2/2015 and I requested about the tablet - which I found was never ordered. So I wasted 3 weeks waiting for nothing. At 18h00 on 13/2/2015 i collected my tablet. I used is for ONE day, but could not recharge it. On Sunday morning, 15/2/2015 I returned it to the store. It was not replaced but sent for testing to determine the fault. This was suppose to take 3-4 days. Today, 5 days later, I was informed that it would be sent for repairs. THIS IS NOT ACCEPTABLE. It was hardly used, not cracked as they now claim. I used it less than a day and if the product is faulty I want a new one. I am paying for a service and product - it is against consumer protection act
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
