The worse ever from Vodacom!!!!!!

Vodacom cape gate has the worst service ever!!!!spent r12000.00 cash on two samsung J8s took the one back it was a out of box failure. Within three days of unboxing the phone we discovered that the one phone is not vibrating, took it back they send it for repairs even though we told them we don't want a repaired phone we want a new phone. The manager is still yet to phone me back been waiting four days for him/her to return my call don't even know if that store has a manager as we've been in and out of that store for the past two weeks and the manager is never around. Botom line is we want a new phone or our money back as we never went in there to buy a refurbished phone I bought a brand new phone. This is not the first time we've received bad service from this branch and Vodacom itself!!