The worse customer service

In the begin of December I upgraded with Vodacom online and the following day at eleven o clock I received a notification from Ram Couriers that my cellphone will be delivered the same day and I need to have proof of residence . I was at work and did have the necessary documentation with me and when they tried to delivered the phone i was informed that the phone can not be given to me because of the paperwork. I did inform the driver the delivery the next day and I will ensure that I will have the correct paperwork. My First issue here how on earth can the inform you at eleven o clock in the morning when you are at work already. Long story short the p was sent back to Vodacom up to date I tried to cancel the upgrade in order for me to re upgrade however it seems that the people working at Vodacom online does not know how the cancel this issue and I was transferred to 10 different individuals this morning and after spending 2 hours on the phone my issue was still not resolve .........