The Worse customer care I got from Vodacom Repair Port Elizabeth

On the 13th of June2022, I have went to Vodacom Repair Port Elizabeth with my iPhone 13 Pro regarding a problem with storage always full however I have extra space on iCloud 2TB and the technician/ consultant (Shadley Davies) said to me we don’t fix it here at the branch we send it to Jhb and anyway all these high models phones they don’t fix it they will send you a new phone. It will take 7 days. I said that’s great but I don’t have other phone to work with till they send it back! can you give me a loan device and he said no we don’t have. However I have the rights to get load device but I had no choice and I had to accept whatever he said . So he asked me to take with me the pouch and I have erased all the details and removed the iCloud account from the phone but he insisted that I must log on from his computer with my Apple account to be sure it’s off I told him it’s off no details on the phone even showing u to choose language but after insisting I had to go to his computer to put my account and the big surprise I found my email saved on his computer however I never entered that store before and felt insecure while I’m trying to put the password while he is watching and I haven’t got privacy to do it so for some other reasons the computer freezes and he asked me to log to another computer and also it freezes then he said it’s fine. And I left after that with 5 days I called to find out what’s the status of the repair and here is very rude woman answered the phone shouting and said we can’t do anything you call Vodacom. So I called Vodacom and they said the system said they requested parts and waiting for the part to come. And she said it can take up to 15 days. So yesterday I phoned and they said it shows it’s done and they installed new software I said to her how it took 10 days to just install software and she said no parts showing. So I went to collect the phone today I found it’s wrapped in bubble wrap and I opened it I found it’s extremely DIRTY!! Like someone was eating and holding it that’s plus the screen protector broken so I asked them now I sent it spotless! Why it came dirty and with cracked in my screen protector they said our rules that you remove your screen protector I told them the guy who I gave him the device he never mentioned that and they said wait for him and talk to him. I waited 20 minutes and he was still busy with other client so I asked for the manger they went to call him and he came after 10 minutes I told him the story and he tried to help by putting new screen protector twice just to make me happy but extremely I was so disappointed!!! How they handle device value at R25,000 like that !! And I came home and the same problem the device showing same problem again!! That’s 6 months old device still under warranty!!

- Got cheated by not getting loan device. - Got humiliated on the phone by the woman from the call center. - The Technician didn’t give me privacy! I’m not a child and also I’m not 70 years old! I deal with Apple for 15 years now if I need help will ask ! Also don’t give hope and false information saying they give you new phone while the reality I got my phone dirty and the screen protector is broken!