THE WORSE CON COMPANY

In 2017 I took two contract phones along with insurance.The one was for my husband as he is an Uber driver.About three months later, the one phone fell, resulting in a crack across the screen. I took the phone to the store where I took out the contracts, which is VODACOM, PROMENADE, MITCHELLS PLAIN and they booked the device in for repair. Two weeks later I received an sms advising that my phone is ready for collection. I get to the store and they produce STILL MY BROKEN PHONE in a plastic bag. They apologized and said they would have to rebook the repair. AGAIN two weeks later I received another sms with the same message. I went back to collect my phone and AGAIN THE SAME THING. The device still In the store room, still broken in the same packet. This continued for anther two times until I got fed up of paying every month for a phone I had no benefit of. Not once did Vodacom staff contact me with any kind of feedback but the day I blocked their debit orders with my bank and reversed two payments, they quickly knew how to contact me for missing payments and payment arrangements. I was furious because not once did they ask me why I missed a payments. They called to make payments easier. I did not need payment arrangements, as this was not a issue for me. I just refused to pay for a phone they had locked up in their store, broken for months! I spoke to their accounts department, I spoke to maybe one store manager(I can’t even remember her name). Multiple staff members, even the law firm they passed me over to. All those people agreed VODACOM WAS DOING ME A GREAT INJUSTICE! Every day I get calls, threatening to blacklist me but not one call to tell me why , now in 2020, I still have no phone. My husband had to purchase a new phone elsewhere and lost his number that he had for almost 20 years. A few months ago we saw the number ONLINE in WhatsApp and we questioned the lady. She advised she bought the sim card. That means VODACOM brushed my phone and query off JUST LIKE THAT, sold my number to someone else YET CALLING ME FOR PAYMENTS AND THREATENING TO BLACKLIST ME. THE CHEEK OF THESE PEOPLE!!! Three months ago I went back to the store, just to see what they’ve done for me after almost 3 years later and guess what? NEW STAFF. NOBODY KNOWS ANYTHING. They took my number for a manager call back AND I’M STILL WAITING FOR A CALL. There were times the law firm that VODACOM put onto me called and as soon as I confirm my identity, they drop the call in me. I am extremely stressed out because of this. It is unacceptable and I personally feel VODACOM has to clear my name off their system, and I demand compensation for pain and suffering