PS
Pierre S
1 reviews | Active since Aug 2010
03 Nov 2022, 12:20
THE WORSE BISINESS ACCOUNT SERVICE OF MY LIVE!!
Day one of my brand new LTE Business 30Mps 700GB 2 year contract, I was let down with download speeds less that 2Mbps. I started a ticket SR*** with 3 screenshots of my download speeds on the 1st of November 2022. Day three of my brand new LTE Business 30Mps 700GB 2 year contract, with no proper explanation or indication when they will sort out my speed problem accept that it could take up to 14 DAYS before a technician COULD possible attend to it. Been with Vodacom for more than 20 years. If this is the service I well have on the first day of my 2 year LTE contract I will rather move on to another service provider, because looks like they are clueless.
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
03 Nov 2022, 13:55 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Nov 2022, 13:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PS
Pierre S's updateReviewer Update
03 Nov 2022, 14:52Another thing I hate as a businessman is another copy and past message to make you feel you are "important". You are just another number. It Just shows you that you can not handle all your complaints.
PS
Pierre S's update03 Nov 2022, 14:52
Reviewer Update
Another thing I hate as a businessman is another copy and past message to make you feel you are "important". You are just another number. It Just shows you that you can not handle all your complaints.
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Pierre S's updateReviewer Update
04 Nov 2022, 08:11You see... Like I said... Vodacom have a person sitting there the hole day to copy and past every complaint they have on hellopeter so that it LOOKS LIKE they give a #$%^ about you and your problem. "a consultant will make contact with you in due course" what does that mean? 24 hours, 48 hours, a week, a month? BS!
PS
Pierre S's update04 Nov 2022, 08:11
Reviewer Update
You see... Like I said... Vodacom have a person sitting there the hole day to copy and past every complaint they have on hellopeter so that it LOOKS LIKE they give a #$%^ about you and your problem. "a consultant will make contact with you in due course" what does that mean? 24 hours, 48 hours, a week, a month? BS!
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Pierre S's updateReviewer Update
04 Nov 2022, 08:14Dear Vodacom. Effective immediately (2022/11/04). This is NOT a request. I DEMAND the cancellation of my contract of your "Business" LTE 30Mbps contract. I am canceling the service because you CAN NOT supply me with the service you CLAIM I would receive. I brought this to your attention on the very first day of my contract, the 1st of November 2022 by supplying you with three screen shots of my poor download speed (which was LESS than 1Mbps) over a period of three days. You can/could not solve my issue for the past three days, and advice me that it could take up to 14 days to have a technician solve my issue. And THAT is unacceptable to me for various reasons.
PS
Pierre S's update04 Nov 2022, 08:14
Reviewer Update
Dear Vodacom. Effective immediately (2022/11/04). This is NOT a request. I DEMAND the cancellation of my contract of your "Business" LTE 30Mbps contract. I am canceling the service because you CAN NOT supply me with the service you CLAIM I would receive. I brought this to your attention on the very first day of my contract, the 1st of November 2022 by supplying you with three screen shots of my poor download speed (which was LESS than 1Mbps) over a period of three days. You can/could not solve my issue for the past three days, and advice me that it could take up to 14 days to have a technician solve my issue. And THAT is unacceptable to me for various reasons.
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Pierre S's updateReviewer Update
05 Nov 2022, 18:28Day 5 and a consultant DID NOT make contact with ME in due course to assist with MY query.
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Pierre S's update05 Nov 2022, 18:28
Reviewer Update
Day 5 and a consultant DID NOT make contact with ME in due course to assist with MY query.
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Pierre S's updateReviewer Update
07 Nov 2022, 11:21Day 7, a waste of time to complain about Vodacom on hellopeter.... you only get an automated message to tell you that "a consultant will make contact with you in due course to assist with your query" , don't know if it is from Vodacom or actually from hellopeter, but NO contact and NO feedback from Vodacom regarding my issue for 7 days now.
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Pierre S's update07 Nov 2022, 11:21
Reviewer Update
Day 7, a waste of time to complain about Vodacom on hellopeter.... you only get an automated message to tell you that "a consultant will make contact with you in due course to assist with your query" , don't know if it is from Vodacom or actually from hellopeter, but NO contact and NO feedback from Vodacom regarding my issue for 7 days now.