THE WORLD'S WORST CALL CENTRE COLLEAGUES

I contacted the Vodacom Customer care line. The lady who tried to help me, tried her utmost, but unfortunately I had to scream at her, and she at me so we could hear each other, due to disrespectful, unprofessional colleagues in that call center who has no respect whatsoever for customers. I had to hear about her lunch 10 times, and how she's going home early today etc. etc...I wasn't even able to hear the lady who tried to assist me. How is this at all acceptable to Vodacom? Do you not Quality check your calls? SHOCKING!! I was unable to get what I needed, and I've been trying to get help since 3 November, which is now 13 days - when did Vodacom's service become this poor? I've always defended Vodacom, I've been nothing but loyal, yet this is the service rendered to me and all the others like me. I'm VERY disappointed.