The worlds most Horrifying and ****test service!!!!

<p>I recently upgraded online to the new S8, (if it was that easy). The next day I received my little box, it weighed 228grams. my first thought was, this is a very light phone. I signed it off, I got home opened my box extremely excited and discovered only a sim card and a booklet. I called Vodacom the next day to handle my query, after struggling for two days to get hold of the relevant department. I eventually went from a telephonic conversation to emails, the lady said: "be advised your query will be handled and i will let you know when I recieve feedback." all good, in short it took 8 days till I managed to figure out nothing has been done, I called Vodacom again and the liaison told me nothing was queried. he gave me a reference number and said it wil be handled, till now I have not recieved anything yet. I then mailed the CEO office on the 21st of May and got a mail that says my query is being escalated. I just want to Thank Vodacom for giving me the worlds ****test service!! and to Kendell Griffin who ignored my mails, and did not help me with my query, you are ***********. it's been 18 days and my query is still floating around, I have been a loyal customer of Vodacom for multiple years and this is how we get treated. Thanks!! I wonder after all of this ****ty service if I want to upgarde with Vodacom. </p>