The Vodaom Trap.

Tried to upgrade contract as Vodacom keeps sending me sms messages sying that my contract will soon end and I need to upgrade now.

Tried to upgrade online. It gets to a verification page and it says i will receive a call to get verified and that my phone will then be shipped.

Then somone calls me, and asks me what I want. Then i say i just filled in all the details on the website, so process it. then they say, no they cant , something is wrong with my account, I should phone accounts department. Phone accounts department and they say my account is tip top. No issues at all. they are not sure why I cant upgrade, they will send in a ticket and let me know whats going on. Never hear from them again. this is after like 10 attempts now.

a also I phoned and visited vodacome shops and they all promise to call me back and let me know what the issue is, never missed a payment, very good credit score. Not sure whats up with vodacom, As a company they seem to be unable to perform any tasks that require any grunt work. So my contrac is up soon,

No one at vodacom, and i mean, absolutely no one, has a clue, and none of them care either. Read about 10 other posts on hellopeter with the same issue, exactly. Just thought I would mention it here as a last ditch effort to see if anyone in vodacom has the mental capacity to assit me, and also to war othres what you might face or by what i have read on hellopeter most probably will face if you take a contract with vodacom.

MTN and Telkom Have much better deals anyway. time to switch I guess.