The Vodacom Trap , Part 2

I wrote a Vodacom review on the exact same issue before. Please feel free to read it.

https://www.hellopeter.com/vodacom/reviews/the-vodaom-trap-***

Same thing all over again, I asked Vodacom to please ensure that I do not have difficulty upgrading when my contract is at an end, but it seems like its the same as before, I am unable to upgrade, they ten tell me a call center agent will assit, and call me back, still unable to help.

Please assist, I cant do this every time my contract is up.

Sort me out with a new phone , and I will gladly keep my contract, don't sort me out and I will have to cancel, simple as that.

I prefer to have a contract but i see that's not up to me at this point.