The Vodacom Support Cycle

Have you ever had a network outage problem and tried to contact Vodacom to report it?

I tried via their Tobi App on WhatsApp and the intelligent people at Vodacom that created the app get Tobi to send you an SMS verification before you can proceed. Now I don't know about you but I find it extremely difficult to receive an SMS when I have no network coverage.

If you move to a different location to get a signal and you are able to speak to a human they will perform a network sync and you will then get cut off. BUT the problem persists and if you are foolish enough to find a signal again to speak to a human the cycle is repeated as many times as you have patience. Yet the problem remains unresolved.

An alternative is to use their app. Again you will be sent an SMS for verification and the cycle starts again.

Two days later and the network is still down although the app claims all is OK, the Network Synchronization has been activated numerous times by both humans as well as the dysfunctional Tobi but you still can't make or receive calls! And when you relocate to a region that does have cover you will receive a missed call or two claiming that Vodacom was unable to reach you. DUH!