MT
MrT T

1 reviews | Active since Apr 2010

08 May 2017, 13:25

The Vodacom Saga Continues

<p>Hi,</p> <p> </p> <p>I’m really tired of calling the Vodacom call centre over the same issue now ... Could somebody please explain why are false promises always being made Vodacom ********* staff?</p> <p> </p> <p>I’ve been requesting to have caller line identity for close to a month now and I’ve called the stupid Vodacom call centre at least three times now. And I’ve spoken to a different person each time who assured me that caller line identity would be active on my account in a couple of hours now ... I’ve been through this same routine three times, so, why is this call centre so ***********?</p> <p> </p> <p>The last time, on the 11th April I spoke to a “Belinda” at 8h25. Prior to that, I spoke to some guy who pronounced his name in such a way that I wouldn’t be able to catch it on the 9th April at 23h30. I still have recordings of these calls if it’s still unclear what all the fuss is about.</p> <p> </p> <p>Why do we have to deal with such laziness and incompetency? Can somebody please tell me?</p>

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Replies (2)
Vodacom
Vodacom's reply08 May 2017, 13:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MT
MrT T's update08 May 2017, 15:28
Reviewer Update

This seems to be just lip service ...