The Vodacom Disaster

<p>Two weeks ago I went to buy airtime at Vodacom,Constantia. In a very crowded and noisy atmosphere, I mistakenly typed in one false digit, which I immediatly recognized and tried to correct. No told the young lady at the counter, this mistake would take a hour to correct. Fine, mea culpa.</p> <p>Two hours later no correction. Four hours later "the system had collapsed" Six hours later, the system was still not better. Twenty hours later, I was told that my punched in number had been given to someone else, and that I could retreive my money by taking this person to court.!!!!!</p> <p> </p> <p>Two weeks later, I go to buy 5 Gigabytes. Same shop, same station. The young lady at the desk got things very wrong, and at home I have no WiFi access. I went back to the shop, the mistake was corrected but I was told, I now had 4 Gigabytes left although I had had to WiFi access what so ever.</p> <p>I protested, the manager was called, who immediately told me that I had called him a ***** and a *****, which I absolutely did not do. I insisted that as a paying customer I only wanted what I had payed for, i.e. 5GIGS. </p> <p>I , the customer, was now told to phone such and such a number, to find out where my paid for one GIG had diasapeared to. Finished and Klar. If the way I was treated after all their mistakes, mismangement is customer service, I will eat my hat. The manger, in his accusations and tone was disgusting. Vodacom is disgusting. WE need more competitions and more compeditors in this branch and perhapsthen vodacom will wake up.</p>