cM
clive M
1 reviews | Active since Feb 2014
18 Sept 2024, 12:00
The VODACOM customer service is TERRIBLE - avoid!
On the 10 June 2024, I renewed my contract (2 year contract) via their Retention Department. Everything was agreed on a recorded call. Despite that, they have been overcharging me. Phone calls to their customer service department and emails have been FUTILE! What a disaster of a company. Poor poor service.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Sept 2024, 08:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Sept 2024, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
cM
clive M's updateReviewer Update
09 Oct 2024, 12:59Follow up....
I was contacted by someone from Vodacom. He heard my story and promised to attend to the matter and attend to the incorrect billing. HOWEVER, after this interaction, the mistake still persists and my monthly bill has increased further instead of decreasing to what was initially agreed.
GUYS AND GIRLS, my advice still stands. Do not use Vodacom and do not enter into 2 year agreements with them until such time as they are able to monitor and abide by the terms of their agreement. Almost 6 months have passed since my the start of my agreement and the billing has not been sorted!
TERRIBLE SERVICE, VODACOM!
I was contacted by someone from Vodacom. He heard my story and promised to attend to the matter and attend to the incorrect billing. HOWEVER, after this interaction, the mistake still persists and my monthly bill has increased further instead of decreasing to what was initially agreed.
GUYS AND GIRLS, my advice still stands. Do not use Vodacom and do not enter into 2 year agreements with them until such time as they are able to monitor and abide by the terms of their agreement. Almost 6 months have passed since my the start of my agreement and the billing has not been sorted!
TERRIBLE SERVICE, VODACOM!
cM
clive M's update09 Oct 2024, 12:59
Reviewer Update
Follow up....
I was contacted by someone from Vodacom. He heard my story and promised to attend to the matter and attend to the incorrect billing. HOWEVER, after this interaction, the mistake still persists and my monthly bill has increased further instead of decreasing to what was initially agreed.
GUYS AND GIRLS, my advice still stands. Do not use Vodacom and do not enter into 2 year agreements with them until such time as they are able to monitor and abide by the terms of their agreement. Almost 6 months have passed since my the start of my agreement and the billing has not been sorted!
TERRIBLE SERVICE, VODACOM!
I was contacted by someone from Vodacom. He heard my story and promised to attend to the matter and attend to the incorrect billing. HOWEVER, after this interaction, the mistake still persists and my monthly bill has increased further instead of decreasing to what was initially agreed.
GUYS AND GIRLS, my advice still stands. Do not use Vodacom and do not enter into 2 year agreements with them until such time as they are able to monitor and abide by the terms of their agreement. Almost 6 months have passed since my the start of my agreement and the billing has not been sorted!
TERRIBLE SERVICE, VODACOM!
Vodacom's replyOfficial
15 Oct 2024, 11:41Dear Clive.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Vodacom's reply15 Oct 2024, 11:41
Official
Dear Clive.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team