1 reviews | Active since Aug 2016
The vodacom customer care team does not carry through with what they say
<p>I had a complaint about having my services suspended without notice for no apparent reason (all accounts paid, etc). Because the phone call center would not help me (called five times over a few days) and the stor could not help me (visited about four times over a few days) I complained on hello Peter. I got a reply to say that someone woud call me. Of course they did not. We all know who 'someone' is. "Someome" is actually nobody - it makes it so easy to not carry though. All-in-all totally unacceptable service with still no communication as to what has happened. Do I still have to pay for services that I did not have due to your inability to do your work??? Of course, I'm sure. That's how you make your money!! Next step - consumer action in Sunday Times,</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
