LD
Linda D

1 reviews | Active since Aug 2016

17 Mar 2017, 18:27

The vodacom customer care team does not carry through with what they say

<p>I had a complaint about having my services suspended without notice for no apparent reason (all accounts paid, etc). Because the phone call center would not help me (called five times over a few days) and the stor could not help me (visited about four times over a few days) I complained on hello Peter. I got a reply to say that someone woud call me. Of course they did not. We all know who 'someone' is. "Someome" is actually nobody - it makes it so easy to not carry though. All-in-all totally unacceptable service with still no communication as to what has happened. Do I still have to pay for services that I did not have due to your inability to do your work??? Of course, I'm sure. That's how you make your money!! Next step - consumer action in Sunday Times,</p>

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Replies (1)
Vodacom
Vodacom's reply18 Mar 2017, 12:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team