1 reviews | Active since May 2023
!!!!!!!!THE VODACOM COMPANY DOES NOT HAVE ANY PHONES!!!!!!
!!!!!!!!THE VODACOM COMPANY DOES NOT HAVE ANY PHONES!!!!!! This is my honest opinion, learned from hard expecience from this company. Vodacom SELL phones, they don't HAVE phones to call you back!! NO REALLY!!! Even when i was actually in the store, they literally gave me a old broken phone without back cover and battery keeps falling out, while i have to use it to call the customer care. WHAT A JOKE!!!! So i was gifted a R1000 gift voucher since i am a loyal customer since 2005 without ANY payment skipped. Thank you Vodacom!! Oh but thats not all, we see you must get a new router aswel.. Aaaawh thanks vodacom, yes you have never ever had to phone me for skipping 18 YEARS OF LOYAL PAYMENT EVERY MONTH!!!!! But WAIT there's more!!! 2 Months later i DO get a suprize.. i have a brand new contract on my name for which i NEVER phoned in for... asked for, agreed for of even can afford!! Well done vodacom you ******* ANOTHER loyal customer to the point that your loosing a customer! Struggling since 04-04-23 to get this cancelled. Hours on the line for customer care, going in to stores wasting time every day, and i have learned vodacom secrfet phrase......: WE'RE ESCALATING THIS MATTER NOW AND TOU WILL GET A CALL BACK FROM VODACOM, HAHAHAHA thats joke nr2!!! Because vodacom DOESN'T have phones to do so!!! 9 consultants later, all my proofs, emails. with numerous empty promises!! Even RAM couriers came to me to collect the device, even for that arrangements vodacom FAILED to contact me to make arrangement for when they will collect. i have tried customer care, after sales, rewardsco customer care. 2 physical stores.. ive tried everything!! Not to mention the ilusive regional manager for George, Western Cape, which apparently exist ( so they say) conclusion from me is that i would also like to part take in a fundraiser for new phone for vodacom so that the dont have to struggle and that the can actually make contact with their loyal paying customers.
