GJ
Gideon J

1 reviews | Active since May 2023

05 May 2023, 12:02

!!!!!!!!THE VODACOM COMPANY DOES NOT HAVE ANY PHONES!!!!!!

!!!!!!!!THE VODACOM COMPANY DOES NOT HAVE ANY PHONES!!!!!! This is my honest opinion, learned from hard expecience from this company. Vodacom SELL phones, they don't HAVE phones to call you back!! NO REALLY!!! Even when i was actually in the store, they literally gave me a old broken phone without back cover and battery keeps falling out, while i have to use it to call the customer care. WHAT A JOKE!!!! So i was gifted a R1000 gift voucher since i am a loyal customer since 2005 without ANY payment skipped. Thank you Vodacom!! Oh but thats not all, we see you must get a new router aswel.. Aaaawh thanks vodacom, yes you have never ever had to phone me for skipping 18 YEARS OF LOYAL PAYMENT EVERY MONTH!!!!! But WAIT there's more!!! 2 Months later i DO get a suprize.. i have a brand new contract on my name for which i NEVER phoned in for... asked for, agreed for of even can afford!! Well done vodacom you ******* ANOTHER loyal customer to the point that your loosing a customer! Struggling since 04-04-23 to get this cancelled. Hours on the line for customer care, going in to stores wasting time every day, and i have learned vodacom secrfet phrase......: WE'RE ESCALATING THIS MATTER NOW AND TOU WILL GET A CALL BACK FROM VODACOM, HAHAHAHA thats joke nr2!!! Because vodacom DOESN'T have phones to do so!!! 9 consultants later, all my proofs, emails. with numerous empty promises!! Even RAM couriers came to me to collect the device, even for that arrangements vodacom FAILED to contact me to make arrangement for when they will collect. i have tried customer care, after sales, rewardsco customer care. 2 physical stores.. ive tried everything!! Not to mention the ilusive regional manager for George, Western Cape, which apparently exist ( so they say) conclusion from me is that i would also like to part take in a fundraiser for new phone for vodacom so that the dont have to struggle and that the can actually make contact with their loyal paying customers.

0
Replies (5)
Vodacom
Vodacom's reply05 May 2023, 13:39
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
GJ
Gideon J's update05 May 2023, 13:49
Reviewer Update
Thank you for the response, those words looks so famil**** and quite hollow, seeing is beleiving. fingers crossed
GJ
Gideon J's update05 May 2023, 16:57
Reviewer Update
waiting since 13:39 05-05-23 when vodacom last rep****.. as it stands i still beleive vodacom doesnt have any phones.. i have not up to this moment received any calls from vodacom........ and counting.....
GJ
Gideon J's update08 May 2023, 08:33
Reviewer Update
update: !!!!!! Waiting since 05 May 2023, 13:39 for Vodacom to cantact me. please somebody sponsor vodaom a phone!!! FYI!! i received my satement yesterday.. VODACOM KNOW HOW TO CONTACT ME!!! they want my money, which ive been giving for the last 18 years ON TIME, EVERYTIME!!! but this company cant pick up a phone to phone me to sort out their problems they caused!! that P A T H E T I C!!!!
GJ
Gideon J's update11 May 2023, 10:08
Reviewer Update
As it stands, my query has been resolved by the Social Media Team for Vodacom. I am greatful for that, and they have helped me and are setting an example for the rest of the departments that handle customers. That is how its supposed to be done from the first place. I can also commend 'n person called Marlin, for phoning me back every day on the clock and gave my updates on how the situation plays out. If all the departments could work like that, they have a winning recipe.