The Vodacom circus just keeps on rolling

So the Vodacom circus continues... I cannot view usage or bills properly in my account. So I went to go and make sure you have the right email address to send me my invoices. No result. No invoice sent, but yesterday you debited my bank account ! When I look on the website the last invoice available is January. Your call centre cant explain where half the charges come from and the first time I called to cancel them it was not done and I was given a bogus reference. This is a complete joke.