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Philip M
1 reviews | Active since Mar 2011
17 Dec 2020, 12:09
The Vodacom Chronicles
Today is day 24 from first ticket logged (and longer from first contact). 6 consultants, a couple of tickets and 3 Hello Peter posts later, and V still promises to contact me and resolve, but nothing happens. My prediction: V will reply to this saying they'll contact me, I'll reply I've heard it all before, the will private reply that they are serious about this, then I'll never hear from them again and the cycle will start over.
My advise remains the same - learn from my frustrations, don't sign up with Vodacom!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Dec 2020, 13:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2020, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Dec 2020, 14:22Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2020, 14:22
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
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Philip M's updateReviewer Update
17 Dec 2020, 14:51Dear Vodacom. No one has even given me the courtesy of a call to fully understand the issues (note the plural here). Just telling me your looking into it via a text message is not reassuring or indicative of any resolve - as an example it's been a month of replies like this. How about a timeline? Or a person I can contact to ask how things are progressing?
Your online-reply (and lack of personal contact) in the face of the history here is putting you in a bad light....
Your online-reply (and lack of personal contact) in the face of the history here is putting you in a bad light....
PM
Philip M's update17 Dec 2020, 14:51
Reviewer Update
Dear Vodacom. No one has even given me the courtesy of a call to fully understand the issues (note the plural here). Just telling me your looking into it via a text message is not reassuring or indicative of any resolve - as an example it's been a month of replies like this. How about a timeline? Or a person I can contact to ask how things are progressing?
Your online-reply (and lack of personal contact) in the face of the history here is putting you in a bad light....
Your online-reply (and lack of personal contact) in the face of the history here is putting you in a bad light....