KL
Kevin L
1 reviews | Active since Aug 2018
27 Oct 2021, 19:37
The vodacom bot...sigh!
Why is it that you are unable to speak to an actual human being when calling customer care? Why do they let you speak to an automated bot...? We are adults not kids, i cannot explain an issue i have with my phone to a robot, what is vodacom trying? This robot gimmick is the dumbest thing ever, i would rather speak to a consultant who doesnt know what he/she is doing as i have been doing with vodacom customer care for more than 20 years. Being pathetic was fine, now vodacom has reached a new low, and dont get me started on their useless android app, vodacom may as well get into politics as they are as useless as...
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Replies (2)
Vodacom's replyOfficial
27 Oct 2021, 20:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Oct 2021, 20:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Oct 2021, 14:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have advised with regards to your recharge query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have advised with regards to your recharge query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2021, 14:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have advised with regards to your recharge query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have advised with regards to your recharge query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,