The Vodabucks store is clearly a ****

I purchased two Eskom vouchers from the Vodabucks store, and two weeks later I still can't use them. I contacted customer services (after struggling to talk to an actual human and not TOBI) and they gave me the run around, before claiming they'd call me back because it takes (24-48hrs..I haven't heard back since. Clearly, the Vodabucks store is a ****. I foolishly ordered a second thing (on top of the Eskom vouchers) that I didn't even get a confirmatory SMS for despite the money being taken from my account. I'm disappointed as I truly expected more from Vodacom. There are easier, less frustrating ways to rob your customers; just do away with the store.