The usual we don't really care attitude.

Good day,

Out of several experiences with Vodacom I have learned that this route Hello Peter is the only way how you will get a response from Vodacom. The branch and call center is useless as usual.

on 23/01/2018 @ 17:44 The upgrade was done at the Tzaneen Crossing branch. The phone is however faulty and they refuse to replace the phone as it first have to be sent away. I have news for you, It dont work like that. It is less then 7 Days. Go and read up the Consumer Protection Act or shell we inform the Ombudsman about this matter?

This phone will be replaced today, you will get in contact with the branch and tell them that they will replace the unit as in today in-fact before the end of this day. Or Vodacom will be held responsible for the loss of data that was stored on the phone with the transfer and cant be transferred back to the old device, loss of income because of the data that is lost an this contract will be canceled and moved to a professional service provider.

It is all up to you but the fact that a unit cant be replaced when its faulty out of the box the same day you open it is a bull**** story. So then we can say that Vodacom actually sells faulty devices maybe you get them at a much better price on the reject market or for all that we know it might even be a ****.

Like I said and it is not negotiable, before the end of today the device will be replaced by the dealer or you will have to take responsibility for your actions. If it was however more then 7 days it would have been a different story. In this case it is two days so please get it sorted out.