1 reviews | Active since Jul 2015
The usual vodacom service
Paying for four 100mbps connections with vodacom. I only get a maximum speed of 7mbps. When I contacted them to complain they said they would send someone to check the routers and said that I must wait 2 weeks for this. When i pointed out that this was a ridiculous solution as its impossible that 4 different routers have the same issue they just said I must wait for the technicial and tell them that when I see them instead of addressing it from their side. I live in a remote location and I now have to wait 2 weeks for a technician to come out and look at routers that dont need to be looked at only so that I can tell them what could easily be passed on to them by the call center. When I asked to speak to the supervisor at 1430 I was told that they would be on lunch for 1 hour, when I asked for the name of the call center agent they just put the phone down on me. When I then called back to ask if I would be credited for the 2 pointless weeks of waiting while I didnt get the service I paid for I was told that I would get a call back. 2 days later still nothing. I then spoke to a supervisor who also told me they would call me back. 6 days later still nothing. This message is being written while I am yet again on hold with the call center waiting for answers. I have a total of 6 vodacom accounts and I will be sure to cancel all of them. The consumer protection act is designed to stop this type of service and I intend to take full advantage of that.
