MM
Mercia Malahlea-Kgaladi

1 reviews | Active since Dec 2013

03 Sept 2022, 11:07

The usual ****PY service from VODACOM 😡😡😡

Called Vodacom to get a contract that was converted to prepaid back to contract. I clearly told Bronwyn who was doing the contract that the sim was not in use so I don’t have it and I was promised they’ll deliver a SIM card. Despite numerous calls taking me away from my work as well as a higher bill on my other contracts because the contract I took to is not being honoured, I still don’t have the contract. In the meantime, I have been billed for a contract I don’t have. I called them several times telling to cancel the contract and I always get they are taking this to management and they will call me back. Almost a month now, still waiting despite regular call and being put through to various departments. I can’t wait for all my other contracts to end so I can get rid of Vodacom. VODACOM CANCEL YOUR NON EXISTENT CONTRACT AND REMOVE IT FROM MY PROFILE. I found another solution, after all I was taking that contract for a reason😡😡😡😡😡

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Replies (1)
Vodacom
Vodacom's reply04 Sept 2022, 13:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team