The usual corporate disregard for customers

Item: Vodacom
Rating: 1
Author: John A

Typical arrogant corporation. Their customer support number gives you two options: Enter the number you've got problems with, or hash if you're calling from the number you've got problems with.

Their peanut sized brains can't think of any scenario that doesn't fit those two options.

Or maybe they're just making it as difficult as humanly possible for anyone to contact them. Who dares contact the ALMIGHTY VODACOM!

Worthless trash.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

09 Nov 2018, 13:39

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom's reply09 Nov 2018, 13:39

Official

Vodacom's replyOfficial

12 Nov 2018, 15:38

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the service has been tested and resolved. Regards Consumer Website Team

Vodacom's reply12 Nov 2018, 15:38

Official

John A's updateReviewer Update

12 Nov 2018, 18:00

Only if by "tested and resolved" you mean, "didn't even bother to read the post, did nothing, and posted some vapid boilerplate response". Then yes, it was "tested and resolved".

John A's update12 Nov 2018, 18:00

Reviewer Update

Only if by "tested and resolved" you mean, "didn't even bother to read the post, did nothing, and posted some vapid boilerplate response". Then yes, it was "tested and resolved".