JJ
Johann J

1 reviews | Active since May 2011

04 May 2022, 16:24

The useless and *********** continues unabated!!!!!!

So the frustrations and irritations continues in my effort in trying to get clarity from Vodacom on why Customers can only purchase Vodacom - Vodacom Voice and the so called eventually launched Anynet Voice seem to be useless! Anynet is only valid for 24 hours, which means that everyday Customers have to purchase Anynet Voice to make calls to other than Vodacom numbers. Vodacom - Vodacom Voice is only applicable to other Vodacom numbers, so unless I'm missing something here this is also useless to me. Now since I've been waiting since Saturday for a call from a Manager/Supervisor/Team Leader who all appears to be "incognito", I'm making calls paying a premium via my Anyminutes.

To add insult to injury I received an email earlier from Vodacom, informing me of my "upgrade" w.e.f. 1/6/22 which will cost me R20-00/month more, however I will be paying a R150-00/month more. Shame on you Vodacom ripping Customers off like this!!

0
Replies (1)
Vodacom
Vodacom's reply05 May 2022, 08:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team