The upgrade department couldn't process a simple request

I'm very disappointed about how Vodacom handled my data contract upgrade request.

I was proactive to call the upgrades department in early November to request an upgrade from a 30gb plan to a 50gb plan. In November instead of replacing the existing plan with a new 50g plan, the added a 50bg plan to the 30gb plan.

I made a number a calls following this for them to rectify. Eventually i got through to someone who seems to have understood what i was requesting. She advised that she would prorate the December charge on the 30gb plan because it was already mid- billing cycle, and that the 30gb plan would fall away at the end of December such that in January I would only remain with one plan which was the 50gb plan I'd originally requested.

I agreed to this arrangement expecting that come January I would only pay for the 50gb plan.

Looking at my invoices now I was charged for THREE contracts in December!!!!! one 30gb contract and two 50gb contracts, and two contracts in January.

This is very poor Vodacom...I just want a single 50gb contract. If you cant fix this for me cancel my account with immediate effect please.