The unwillingness of Vodacom Support
<p>I've had a problem with my Itemised Billing on multiple contracs since Septembe 2016. It is simply not working and not receiveing the data as requested. For 6 months I've called the support to assist. Without any resolution, the calls are just closed without any reason supp****. Simply stating that it's not possible. But till today, I can see the data up to September 2016 and nothing after that. Not even manual mails sent contains an data. No one seems to know or care in resolving issues.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
Thanks to the support Engineers for the assistance. Although the issue still persist, at least there is progress and updates.
Standing by for the next update.
Thanks to the support Engineers for the assistance. Although the issue still persist, at least there is progress and updates.
Standing by for the next update.
No Response ever since, Now my Itemised Billing has been disabled. So I suppose if you can't fix it, delete and ignore it works. It Doesn't For ME.
No Response ever since, Now my Itemised Billing has been disabled. So I suppose if you can't fix it, delete and ignore it works. It Doesn't For ME.