TF
Tertius F

1 reviews | Active since Jul 2018

21 Jul 2022, 11:11

The ********* business conduct continues...

Once again, Vodacom Fibre clearly illustrates their dishonest way of solving problems. They cancelled my fibre "by mistake" on 5 July 2022. After struggling to get them to solve the problem, I decided that I am just going to move to another ISP. Vodacom then phoned me and assured me that they respect my choice and that the line will remain cancelled. Now they send me an email and state the official date of cancellation as 1 September 2022.

Other former-customers of Vodacom warned me about this. This is their dishonest way of trying to buy time. After the 1st of September they are going to send me a bill, claiming I owe them money for the month of August.

Somebody seriously need to take Vodacom Fibre to court - they are dishonest and *********.

0
Replies (1)
Vodacom
Vodacom's reply21 Jul 2022, 13:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team