CM
Carol M

1 reviews | Active since Sept 2015

14 Sept 2015, 17:58

The ultimate \Slaap Tiger"#Vodacom"""

Never in my life have I ever received such inefficient and horrible service from a South African network provider.<br> <br> The whole repair process was a nightmare. <br> <br> Firstly they don't deliver on their 4-7 day repair policy, it took Vodacom technicians nearly 3 weeks to repair my cellphone. During this period no consistent notification regarding the repairs was communicated, just a repetitive sms stating the same message. Then their in-house insurance provider doesn't even communicate the excess amount that needs to be paid, it only came to my attention when i went to collect my P6. My advice do not insure your phone with Cellsure because you're most likely to come across poor communication and unexpected monetary shockers. That's not even the annoying part! My invoice as well as the Vodacom personnel stated that I was given a \brand new"phone only to find that the device doesn't function appropriately"

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2015, 09:47
Official
Hello Mashane M,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team