1 reviews | Active since Apr 2011
THE TROFFEE FOR THE WORST SERVICE PROVIDER IN SA GOES TO.......VODACOM
<p>After having issues and reporting it to Vodacom Customer Care on Monday 4 July 2016, I received an email from Cassandra from Vodacom promising someone will phone me back, nothing was done. I then emailed her and again there was promises......nothing. I left it till Thursday afternoon and phoned them... I was told about forms which is now completed and and and. So I get a call back and I had to tell the whole story again! The conversation was ended with a promise of a call back at 10h00 today (8 July2016) and received ref nr ********** 06. DID I GET A CALL? NO. I phoned back at 12h00 and after speaking to numerous people got to Jason Wellen to who I had to explain my whole story again.............his help....ZERO!!! I have never ever expereinced the level (or total lack of it) from any company in my life. I cannot wait for my contract to expire to NEVER deal with Vodacom again but I suppose they are so mighty that they will not miss my R2500 bill per month (for 4 years now)</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
