LW
Louis W

1 reviews | Active since Apr 2011

08 Jul 2016, 10:40

THE TROFFEE FOR THE WORST SERVICE PROVIDER IN SA GOES TO.......VODACOM

<p>After having issues and reporting it to Vodacom Customer Care on Monday 4 July 2016, I received an email from Cassandra from Vodacom promising someone will phone me back, nothing was done. I then emailed her and again there was promises......nothing. I left it till Thursday afternoon and phoned them... I was told about forms which is now completed and and and. So I get a call back and I had to tell the whole story again! The conversation was ended with a promise of a call back at 10h00 today (8 July2016) and received ref nr ********** 06. DID I GET A CALL? NO. I phoned back at 12h00 and after speaking to numerous people got to Jason Wellen to who I had to explain my whole story again.............his help....ZERO!!! I have never ever expereinced the level (or total lack of it) from any company in my life. I cannot wait for my contract to expire to NEVER deal with Vodacom again but I suppose they are so mighty that they will not miss my R2500 bill per month (for 4 years now)</p>

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2016, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team