The treatment I have received from Vodacom employees has been extremely horrible.

I upgraded my 50 gig contract in August to move to home fibre. I was never notified that I had to directly call and cancel the 50 gig data even after the upgrade. I only found out beginning of November that I am still billed for the 50 gig whiles I am still paying for the home fibre. I called the cancellation department multiple times and they confirmed the cancellation. I followed up today since I have not received any email cancellation confirmation, to my surprise I am told that the cancellation is not valid yet. I am currently still billed for a contract I cancelled 3 months ago. The treatment I have received from Vodacom and its employees has been extremely horrible.