kM
kevin M

1 reviews | Active since Feb 2022

16 Feb 2022, 14:31

The Trash that is Vodacom Fiber

Vodacom Fiber Line is the worst service provider to have ever existed. My fiber line went down on the 8th Feb. Its now the 16th Feb and its still down. What's worse is that since logging a ticket on the 8th, NO ONE from Vodacom Fiber has contacted me with a resolution. I have spent over R1500 in data and airtime in a few days following up with these people to at least get someone to properly assist me. Every consultant I've spoken has been useless, their supervisors have also been useless, because to this day, no one has helped me.

Vodacom Fiber is literary running a circus over there. They have no idea what they are doing. I've been waiting for over a week to get my internet back up. I've had my ticket escalated nearly over 10 times now, but still not even a single word from them that my call has ticket has been received and will be looked into.

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2022, 18:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team