The took my money and haven't given me the data

On tuesday evening the 20th of august I purchased 1 gig data off *111# the money was taken off my account and I recieved a message saying the data was activated but it wasnt. On Wednesday I went in to a vodacom store and 2 consultants could not help me they gave me a number to call *** I called this number on wednesday and the consultant refused to help me I asked for his supervisor and he put me on hold for 10 minutes I called back and asked straight away for a supervisor and was once again put on hold by another consultant. Eventually a supervisor called me back 3 hours later and got all my details and said she would look into the problem and I would recieve a message. No message ever came , on thursday I called back and a new consultant tried to help me and said he is experiencing difficulty that side and cannot help me. After every phone call I have given a rating for bad service and no one has contacted me back on my ratings. Needless to say 2 days later I still have no data on my work phone and my money is still gone off my account.