The Tobibot is a unsafe for prepaid customers

The Vodacom TobiBot is a risk to prepaid customers.On the 20th June 2024It allowed a ****mer to process a sim swap on my number without my consent. I received an sms regarding the sim swap and immediately called the customer care line and spoke to a Nhlanhlayethu. I advised her of the sim swap and she advised she would reverse it and flag my number to only have sim swaps done in store. The sim swap of the ****mer still went through and they gained access into my WhatsAPP where they started asking my family and work colleagues for money.as it's stands I now owe a colleague R1400. I went into the Vodacom shop in Fourways mall for assistance with the whole ordeal,where one of your consultants advised the only way for my number to be safe is to move it to contract,which I declined because it was absolutely ridiculous,on top of that I had to pay R20 for a sim card. On the 22 June I had to go in store again because my number was still not receiving phone calls and your constant charged me R50 for that.