MS
Michelle S

1 reviews | Active since Jan 2020

03 Jun 2021, 16:03

The Take your Money Falsely and Run Company

Cheats and lies! When they owe you, they employ every tactic in the book not to pay you your money. When you owe them, they will cut your service. Vodacom owes me R4812.66 cents. After two months of persistent pursuit of the proof within their own company, and beating down their denials, they promised to refund into my bank account since 12 May 2021. On 31 May 2021 they said it was processed to the bank for payment into my account. On 1 June 2021 they promised it would be in my account (it usually takes 1-3 days. Despite numerous calls, numerous new reasons for delay, numerous promises to trust the consultant, still no money has made its' appearance in my bank account. Speaking to a supervisor is impossible. Vodacom may have lovely people who work for them but Vodacom's business ethic is dismal. I fully understand why the inventor of Please Call Me, was ****** with his eyes open! Shame on you Vodacom!

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2021, 07:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team