MO
Marius O
1 reviews | Active since Mar 2023
11 May 2023, 15:38
The system has a problem, it cannot be fixed
Since February 2023 Vodacom sends me SMS'e to inform me that I am due for an upgrade. When trying to effect this upgrade via the App or website, I get a message that "There is a problem with your account, you may not upgrade". I phoned Customer Care numerous times, nothing they can do, Upgrade Department wants me to do the upgrade via the telephone. Vodacom encourages the use of self-help channels. I do not want to speak to any human being during the upgrade. The Upgrade Dept even transferred me to Collections! After spending more than an hour on the phone achieving nothing, they want me to rate their service. I am now forced to port my number at the first available opportunity.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 May 2023, 07:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 May 2023, 07:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MO
Marius O's updateReviewer Update
18 May 2023, 18:02One week later and no change, no contact, no effort made to resolve an issue of someone who has been with Vodacom since 1995. To me this really proves that they do not value loyalty at all. Why should the customer remain loyal to Vodacom?
MO
Marius O's update18 May 2023, 18:02
Reviewer Update
One week later and no change, no contact, no effort made to resolve an issue of someone who has been with Vodacom since 1995. To me this really proves that they do not value loyalty at all. Why should the customer remain loyal to Vodacom?
MO
Marius O's updateReviewer Update
26 May 2023, 22:48We are now 2 weeks after my first report on HelloPeter, after numerous contacts made with Vodacom. Since February 2023 no-one at Vodacom could tell me what the "Problem on my Account" is. I even provided all information as requested in the private reply to my HelloPeter post, still with no resolution. Meanwhile I receive e-mails with great deals on upgrades, because I am "due for an upgrade". Vodacom is supposed to be a leading ICT company, do not tell me it is the system. Any IT system is meant to assist the business (and customers?), not te be used as an excuse. Please, just tell me what the problem is, it is really all I ask.
MO
Marius O's update26 May 2023, 22:48
Reviewer Update
We are now 2 weeks after my first report on HelloPeter, after numerous contacts made with Vodacom. Since February 2023 no-one at Vodacom could tell me what the "Problem on my Account" is. I even provided all information as requested in the private reply to my HelloPeter post, still with no resolution. Meanwhile I receive e-mails with great deals on upgrades, because I am "due for an upgrade". Vodacom is supposed to be a leading ICT company, do not tell me it is the system. Any IT system is meant to assist the business (and customers?), not te be used as an excuse. Please, just tell me what the problem is, it is really all I ask.