The system "downgrade" from vodacom.

<p>Worste experience with Vodacom's new system that is currently in use. Had a change of ownership done without any outstanding balances on 1 Feb 2017. Got billed for January (which had already been paid for) and february in the same month. I cannot use my number as payment info at the till as this still links to the previous owner on the previous system, i must use my account number to access the correct account billing info... A query to credit the overbilled amount (January) had been logged on 11 feb 2017. I had to call Vodacom again on the 2nd of march as the query had not yet been assigned to any person to fix (more than three weeks and the amount had been deducted from my bank by debit order). I received a sms saying that my account was credited, however to my finding at the vodacom shop (as i cant see my account details on the internet as only the cell number is asked- gives previous owners details) it had not been credited and is only scheduled to be credit on 20 April 2017 per inspection on the system... I am absolutely not satisfied with the service from vodacom and the technical s****s of the system "professionals" is of a concern to me.</p>