JSj
JJ SCHOEMAN jurgens.johannes.schoeman
1 reviews | Active since Aug 2021
07 Dec 2021, 09:02
The struggle with vodacom has just become a reality!!!!!!!!!!!!. No support on all platforms for closed account members.!!!!!!!!!!!!!!!
It's ridiculous that there is no support for closed account holders. All I need is an paid-up letter or at least an account statement that would show I have paid up my account so that I can clear my arrears profile on ITC (Xperian, Transunion, XDS). Please help me get an updated statement or paid-up letter so that I can dispute the credit rating. Its really unacceptable that all you phone numbers just cuts me off because I am on pre-paid now and that I don't have a need for contract due to that I do all my things over data. Payment reference: VODACOM ***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Dec 2021, 09:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2021, 09:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JSj
JJ SCHOEMAN jurgens.johannes.schoeman's updateReviewer Update
13 Dec 2021, 08:28Ag please, you can write this .... " Kindly be advised that a consultant will make contact with you in due course to assist with your query. ", but surely nobody has ever contacted me. You clearly state that you only support people who are on contract and won't help people on prepaid.
So answer one question?
How do I pull or can get my statements \ paid-up letter of a previous contract from Vodacom?
It is very annoying and my right as a consumer and as a previous consumer of your product and services to be able to have access to my statements.
So answer one question?
How do I pull or can get my statements \ paid-up letter of a previous contract from Vodacom?
It is very annoying and my right as a consumer and as a previous consumer of your product and services to be able to have access to my statements.
JSj
JJ SCHOEMAN jurgens.johannes.schoeman's update13 Dec 2021, 08:28
Reviewer Update
Ag please, you can write this .... " Kindly be advised that a consultant will make contact with you in due course to assist with your query. ", but surely nobody has ever contacted me. You clearly state that you only support people who are on contract and won't help people on prepaid.
So answer one question?
How do I pull or can get my statements \ paid-up letter of a previous contract from Vodacom?
It is very annoying and my right as a consumer and as a previous consumer of your product and services to be able to have access to my statements.
So answer one question?
How do I pull or can get my statements \ paid-up letter of a previous contract from Vodacom?
It is very annoying and my right as a consumer and as a previous consumer of your product and services to be able to have access to my statements.
JSj
JJ SCHOEMAN jurgens.johannes.schoeman's updateReviewer Update
13 Dec 2021, 09:43I finally got the account settled letter after the last message. And want to say thank you for the response... But it would be nice for Vodacom to add this option to their self-help services. It will save Vodacom a bit of time and bad reviews... But once again thank you.
JSj
JJ SCHOEMAN jurgens.johannes.schoeman's update13 Dec 2021, 09:43
Reviewer Update
I finally got the account settled letter after the last message. And want to say thank you for the response... But it would be nice for Vodacom to add this option to their self-help services. It will save Vodacom a bit of time and bad reviews... But once again thank you.