1 reviews | Active since Dec 2016

15 Dec 2016, 09:55

The Struggle Continues

<p>Dear Vodacom, it has been 5 days already. The problem continues. Can a senior Vodacom representer contact me my - ref sr ref = 1- ********** 600400 it's been 5 days and nobody's calling me with a solution instead I get so many calls of agents requesting me to try this and try that but they cannot resolve my problem. I want a senior manager to call me with a solution and what are they gonna do for the inconvenienced they've caused. ‎I would like to know how Vodacom intend to retain me as a Vodacom client after this service failure and inconveniencing me with the non delivery of a service I am paying for.</p>

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2016, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team