cB
chris B

1 reviews | Active since Jun 2016

30 Nov 2016, 02:00

The story of the phone

<p>I app**** for a contract on 28.11.2016 and it was approved. I should have receiced R150 airtime and 5gb data, on the latter I received 500 mb data, but no airtime at all. I went to the Vodacom Outlet, Vodacom4U, Preller Square, Bloemfontein to get the following from them. I used up all the airtime, I inserted the wrong simcard, the contract is in my wifes name I have a pre-paid phone. I have never in my life heard in a couple of minutes more bulltrash in my whole life. They logged a call, and I must wait two days the they will give me an answer!</p>

0
Replies (2)
Vodacom
Vodacom's reply30 Nov 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

cB
chris B's update06 Dec 2016, 04:27
Reviewer Update

See the airtime story.........ongoing