1 reviews | Active since Mar 2009
The store and online has different policy
I recently purchased a data contract, after a few days I realised this was the wrong solution. I called Vodacom and I was informed that I have 14 days to cancel the contract from date of purchase. I went to the store and I was told that the store does not have a cancelation policy and that I signed a contract stating that I am happy etc.. Anyway long story short I had no option and it was a fruitless exercise. I have 5 contracts with Vodacom R2500.00 per month R60k for 24 month contract. Pocket change for Vodacom however as my contracts come up for renewal I will cancel all of them. I have been a loyal customer for over 20years and this is the treatment I get from Vidabomb. You have lost your customer as you Vodacom have no customer care. I am bitterly disappointed with your empathy and ability to help your loyal customer. I know this post won't change my situation however I really want the public to know that Vodacom don't have a standard when it comes to cancelation policies and don't get trapped like I did...
Thank you for your time and effort informing us of your concerns.
Please note that a consultant will contact you in due course to assist you.
Kind regards
Consumer Website Team
Thank you for your time and effort informing us of your concerns.
Please note that a consultant will contact you in due course to assist you.
Kind regards
Consumer Website Team
