The so-called \Customer Care"of Vodacom"""

I recently visited the local Vodacom shop in Vereeniging to enquire about upgrading my contract and the availability of one of the new Galaxy phones. They could not give me an answer on the phone and I decided to log a call at the Customer Care center on the Vodacom website.<br> <br> I was very glad when I quickly received a response back, but highly disappointed when the response only referred me to another department.<br> <br> Seriously, this is the best Vodacom can do! Refer me to another department!<br> How can this be \customer service"or even \""customer care\""?<br> <br> Good \""customer service/care\"" would have been"