1 reviews | Active since Sept 2009
THE SO CALLED BEST NETWORK IN SOUTH AFRICA PART 2
<p>Hi read my review on THE SO CALLED BEST NETWORK IN SOUTH AFRICA this is part 2 and i could easly write a book. Due to me taking out several new contracts in January Vodacom didn't debit my account for the new contracts, only for the old contracts, their fault Not mine its not like i called to say please don't debit my account. So now during the course of February they said my account is in arrears which it wasn't its their stupidity. Last night i received an sms from the bank stating that my entire debit order the shortfall of last month and this months amount when off my account just as expected. So today i requested a sim swap as one of my phones were ****** yesterday and vodacom says that they can't process the sim swap because my account is in arrears i explained to them nicely that my account wasn't in arrears to begin with, it was their fault and besides that the entire amount was paid yesterday. The consultant said sorry on their side it shows that its not been paid and that i should wait 2-3 days. Honestly i lost my head maybe i shouldn't have but i did first they mess me around with the data problem than this i had enough! Further the network in my work area is beyond pathetic really its absoultely unacceptable. My alarm used to constantly reboot because of the constant loss of network, i changed the sim card in my alarm to Mtn and no reboots whatsoever.</p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
